We embed videos from Vimeo and have included a Do Not Track parameter which means they should not collect data about you.
Visitors who complete a contact form have their message sent via email to the relevant team at the Gatehouse.
We collect information about you during the checkout process on our store.
The Gatehouse website runs anonymous tracking. You can opt out below. We respect Do Not Track browser settings.
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.
While you visit our shop, we’ll track:
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, delivery address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for up to 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Our team members have access to this information to help fulfill orders, process refunds and support you.
We share information with third parties who help us provide our orders and store services to you; for example -
We accept payments through Square. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information
What data is covered by the law?
Personal data under the data protection law (UK GDPR) is defined as data which can be identified as belonging to an individual or from which an individual may be identified. Data which does not identify individuals, e.g. anonymous surveys, is not included.
Legal basis for processing data and sharing personal data with third parties
The Gatehouse takes a person’s privacy seriously and will only use personal information for operational and lawful purposes. The lawful bases under which they are held are primarily either legitimate interests (i.e.they are necessary to be able to carry out our operations), or legal obligation. In some cases, they are held for a specific purpose (e.g. publicity) based on having obtained prior consent.
The Gatehouse will not sell your personal information on to any third party and the only time that personal information will be shared outside of the organisation is when a person is deemed to be a risk to themselves/others, a safeguarding vulnerable adults concern is raised or when we are obliged to by law. Any such data held by us will be secured on encrypted hardware and software, in a locked office and cabinets (when not in use and/or data is kept in physical form) or on a secure cloud-based system/s within the UK.
Your rights and your personal data
You have the following rights with respect to your personal data:
When exercising any of the rights listed below, in order to process your request, we may need to verify your identity for your security. In such cases we will need you to respond with proof of your identity before you can exercise these rights.
1) The right to access personal data we hold on you:
At any point you can contact us to request the personal data we hold on you as well as why we have that personal data, who has access to the personal data and where we obtained the personal data from. Once we have received your request, we will respond within 30 working days.
There are no fees or charges for the first request but additional requests for the same personal data or requests which are manifestly unfounded or excessive may be subject to an administrative fee.
2) The right to correct and update the personal data we hold on you2
If the data we hold on you is out of date, incomplete or incorrect, you can inform us and your data will be updated.
3) The right to have your personal data erased
If you feel that we should no longer be using your personal data or that we are unlawfully using your personal data, you can request that we erase the personal data we hold.
When we receive your request, we will confirm whether the personal data can or cannot be deleted (for example because we need it for to comply with a legal obligation). Where immediately allowable deletion will occur within one month of receiving a request, or where data is required for a longer period deletion will subsequently occur within one month of reaching the point where it is no longer required.
4) The right to object to processing of your personal data or to restrict it to certain purposes only:
You have the right to request that we stop processing your personal data or ask us to restrict processing.
Upon receiving the request, we will contact you and let you know if we are able to comply or if we have a legal obligation to continue to process your data.
5) The right to data portability
You have the right to request that we transfer some of your data to another controller. We will comply with your request, where it is feasible to do so, within one month of receiving your request.
6) The right to withdraw your consent to the processing at any time for any processing of data to which consent was obtained.
You can withdraw your consent easily by telephone, email, or by post (see Contact Details below).
7) The right to lodge a complaint with the Information Commissioner’s Office.
You can contact the Information Commissioners Office on 0303 123 1113 or via email
https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Changes to this notice
We keep this Privacy Notice under regular review and we will place any updates on this page. This Notice was last updated in April 2023. The Gatehouse also operates a detailed Privacy Policy containing further details about how we store and process data. This Privacy Policy can be found on our Policies and Guidance page.
Contact Details
Please contact us if you have any questions about this Privacy Notice or the personal data we hold about you or to exercise all relevant rights, queries or complaints at:
Katrina Horne (Gatehouse CEO) on katrina@oxfordgatehouse.org
Tel: 07773 333728
The Gatehouse, 10 Woodstock Road, Oxford OX2 6HT.
The Gatehouse CEO will then notify the Gatehouse Data Protection Officer of your query.
Enquiries of this type will be answered within 30 working days and there will be no charge for an initial enquiry. The Gatehouse reserves the right to refuse or charge a ‘reasonable fee’ for requests that are manifestly unfounded, excessive or repetitive. Where requests are refused the individual has the right to complain to the ICO.
The Gatehouse (Homeless People and the Oxford Churches) Charity Number: 1002741
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